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a{color:inherit;text-decoration:none}.ops-brand{align-items:center;gap:9px;font-size:17px;font-weight:900;display:flex}.ops-brand i,.admin-logo>i{background:var(--ops-yellow);color:#111;border-radius:10px;place-items:center;width:32px;height:32px;font-size:23px;font-style:normal;display:grid}.ops-hero{color:#fff;background:#1c1c1c;border-radius:28px;justify-content:space-between;align-items:center;max-width:1136px;min-height:210px;margin:0 auto 24px;padding:38px 46px;display:flex;position:relative;overflow:hidden}.ops-hero:after{content:"";border:55px solid #ffd6332e;border-radius:50%;width:260px;height:260px;position:absolute;top:-70px;right:-40px}.ops-hero>div{z-index:1;position:relative}.ops-hero h1{margin:7px 0 10px;font-size:38px}.ops-hero p{color:#c8c8c8;max-width:550px;margin:0}.eyebrow{color:var(--ops-yellow);letter-spacing:2px;font-size:11px;font-weight:800}.hero-stat,.hero-hotline{background:var(--ops-yellow);color:#191919;border-radius:20px;min-width:220px;padding:23px;display:grid}.hero-stat strong{font-size:42px}.hero-stat span,.hero-hotline span{font-size:12px}.hero-hotline b{margin:5px 0;font-size:23px}.hero-hotline small{font-size:11px}.complaint-hero{background:#242321}.ops-grid{gap:22px;max-width:1136px;margin:auto;display:grid}.two-column{grid-template-columns:minmax(0,1.45fr) minmax(300px,.75fr)}.complaint-layout{grid-template-columns:390px minmax(0,1fr)}.ops-card{border:1px solid var(--ops-line);background:#fff;border-radius:22px;padding:27px;box-shadow:0 8px 35px #1f1c100a}.ops-stack{align-content:start;gap:22px;display:grid}.section-heading{justify-content:space-between;align-items:center;margin-bottom:23px;display:flex}.section-heading>div{align-items:center;gap:10px;display:flex}.section-heading span{background:var(--ops-yellow);border-radius:8px;place-items:center;min-width:28px;height:28px;font-size:11px;font-weight:900;display:grid}.section-heading h2{margin:0;font-size:19px}.section-heading small{color:var(--ops-muted)}.ops-form{gap:17px;display:grid}.ops-form label{gap:8px;font-size:13px;font-weight:700;display:grid}.ops-form input,.ops-form textarea,.ops-form select,.followup textarea{width:100%;font:inherit;background:#fbfbf9;border:1px solid #dddcd6;border-radius:11px;outline:none;padding:12px 13px}.ops-form input:focus,.ops-form textarea:focus,.ops-form select:focus,.followup textarea:focus{border-color:#cfad16;box-shadow:0 0 0 3px #ffd6332e}.form-grid{grid-template-columns:1fr 1fr;gap:16px;display:grid}.ops-form fieldset{border:0;margin:0;padding:0}.ops-form legend{margin-bottom:10px;font-size:13px;font-weight:700}.choice-grid{flex-wrap:wrap;gap:8px;display:flex}.choice-grid label{background:#f4f3ef;border-radius:9px;align-items:center;gap:5px;padding:8px 10px;font-weight:500;display:flex}.choice-grid input,.consent input{width:auto}.upload-box{background:#faf9f5;border:1px dashed #bbb8aa;border-radius:12px;padding:16px}.upload-box small{color:var(--ops-muted);font-weight:400}.upload-box input{background:0 0;border:0;padding:4px 0}.consent{color:var(--ops-muted);align-items:center;grid-template-columns:auto 1fr!important;font-weight:500!important;display:flex!important}.primary-action{background:var(--ops-yellow);cursor:pointer;border:0;border-radius:12px;padding:14px 18px;font:800 14px inherit}.primary-action:disabled{opacity:.55}.form-notice{background:#fff7cc;border-radius:10px;margin:0;padding:11px;font-size:12px}.application-item{border-bottom:1px solid var(--ops-line);padding:16px 0}.application-item:last-child{border:0}.application-item>div{justify-content:space-between;display:flex}.application-item p,.application-item small{color:var(--ops-muted);font-size:12px}.application-item em{color:#a34538;background:#fff5f3;margin-top:8px;padding:8px;font-size:12px;font-style:normal;display:block}.process-card ol{counter-reset:step;margin:20px 0 0;padding:0;list-style:none}.process-card li{padding:0 0 23px 38px;display:grid;position:relative}.process-card li:before{counter-increment:step;content:counter(step);color:#fff;background:#222;border-radius:50%;place-items:center;width:24px;height:24px;font-size:11px;display:grid;position:absolute;left:0}.process-card li:not(:last-child):after{content:"";border-left:1px dashed #aaa;height:23px;position:absolute;top:25px;left:11px}.process-card li span{color:var(--ops-muted);margin-top:3px;font-size:11px}.status-pill{color:#666;background:#f1f1ee;border-radius:999px;align-items:center;padding:4px 8px;font-size:10px;font-style:normal;display:inline-flex}.status-pill.pending,.status-pill.new{color:#806200;background:#fff3bd}.status-pill.approved,.status-pill.resolved,.status-pill.completed{color:#257541;background:#e0f5e7}.status-pill.rejected,.status-pill.cancelled{color:#a44336;background:#fde5e1}.status-pill.processing,.status-pill.assigned,.status-pill.in_service{color:#3463a5;background:#e3edff}.empty-state{text-align:center;color:var(--ops-muted);padding:28px;font-size:13px}.ticket-center{min-width:0}.ticket-workspace{border:1px solid var(--ops-line);border-radius:14px;grid-template-columns:230px minmax(0,1fr);display:grid;overflow:hidden}.ticket-list{border-right:1px solid var(--ops-line);background:#fafaf7}.ticket-list button{border:0;border-bottom:1px solid var(--ops-line);text-align:left;cursor:pointer;background:0 0;width:100%;padding:15px}.ticket-list button.active{border-left:3px solid var(--ops-yellow);background:#fff}.ticket-list 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#4d9c62;padding:12px;font-size:12px}.followup{gap:8px;margin-top:15px;display:grid}.followup button{color:#fff;background:#222;border:0;border-radius:9px;justify-self:end;padding:9px 16px;font-weight:700}.admin-shell{color:#242424;background:#f3f4f3;grid-template-columns:230px 1fr;min-height:100vh;display:grid}.admin-sidebar{color:#fff;background:#191919;flex-direction:column;height:100vh;padding:25px 16px;display:flex;position:sticky;top:0}.admin-logo{align-items:center;gap:10px;padding:0 9px 26px;display:flex}.admin-logo div{display:grid}.admin-logo span{letter-spacing:2px;color:#888;font-size:8px}.admin-sidebar nav{gap:5px;display:grid}.admin-sidebar nav button{color:#a7a7a7;text-align:left;cursor:pointer;background:0 0;border:0;border-radius:10px;grid-template-columns:26px 1fr auto;align-items:center;padding:11px 12px;display:grid}.admin-sidebar nav button.active{background:var(--ops-yellow);color:#111;font-weight:800}.admin-sidebar nav i{font-style:normal}.admin-sidebar nav 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dl .wide{grid-column:1/-1}.review-card dt,.case-card dt{color:#999;font-size:9px}.review-card dd,.case-card dd{margin:0;font-size:12px}.file-link{color:#7a5c00;background:#fff6c9;border-radius:8px;padding:8px 10px;font-size:11px;text-decoration:none;display:inline-block}.review-note{background:#f5f5f2;padding:10px;font-size:11px}.review-actions{justify-content:flex-end;gap:8px;margin-top:15px;display:flex}.review-actions button{color:#fff;cursor:pointer;background:#222;border:0;border-radius:9px;padding:9px 15px;font-weight:700}.review-actions button.reject{color:#b34538;background:#fff;border:1px solid #e7c9c5}.case-card.high{border-left:4px solid #ed5549}.case-head{justify-content:space-between}.case-head>div{align-items:center;gap:8px;display:flex}.case-head span{color:#999;font-size:9px}.case-head em{color:#fff;background:#ed5549;border-radius:5px;padding:3px 6px;font-size:9px;font-style:normal}.case-card>p{font-size:12px;line-height:1.7}.admin-loading{align-content:center;place-items:center;gap:12px;display:grid;position:fixed;inset:0}.admin-loading i{background:var(--ops-yellow);border-radius:14px;place-items:center;width:50px;height:50px;font-size:30px;font-style:normal;display:grid}.admin-loading a{color:#666}@media (max-width:900px){.two-column,.complaint-layout{grid-template-columns:1fr}.ops-hero{margin-left:14px;margin-right:14px;padding:28px}.ops-grid{padding:0 14px}.ticket-workspace{grid-template-columns:1fr}.ticket-list{border-right:0;max-height:250px;overflow:auto}.admin-shell{grid-template-columns:64px 1fr}.admin-sidebar{padding:18px 7px}.admin-logo div,.admin-sidebar nav button:not(.active){font-size:0}.admin-logo>i{width:38px}.admin-account{display:none}.admin-sidebar nav button{text-align:center;grid-template-columns:1fr;padding:12px}.admin-sidebar nav i{font-size:13px}.admin-sidebar nav em{margin-left:24px;position:absolute}.admin-main{padding:22px 16px}.metric-grid{grid-template-columns:1fr 1fr}}@media (max-width:600px){.ops-topbar{height:56px}.ops-topbar>span{display:none}.ops-hero{align-items:flex-start;min-height:230px}.ops-hero h1{font-size:30px}.hero-stat,.hero-hotline{min-width:180px;padding:13px;position:absolute;bottom:18px;right:18px}.form-grid{grid-template-columns:1fr}.ops-card{padding:20px}.ticket-meta{flex-wrap:wrap}.ticket-meta small{width:100%;margin:0}.admin-main>header{align-items:flex-start}.admin-main header>div:last-child a{display:none}.metric-grid{grid-template-columns:1fr}.admin-table{min-width:750px}.review-card dl,.case-card dl{grid-template-columns:1fr}.review-actions{flex-wrap:wrap}.review-actions button{flex:1}}